pingsender.exe - Analyze and How to Fix Errors

⚠️ Important Notice: exe - Reliable Network Utility for Packet Testing and Monitoring Manually replacing system libraries can brick future Windows updates or cause critical system failures.

Architecture:	32-bit (x86)	Compatible with 32 and 64-bit Windows
Creation date	01.12.2025 16:41:45
File version	115.31.0.9466
Antivirus scan	✅ Clean	No viruses detected.
Digital signature	✅ Have signed	File have signature, it is original file.
Hash Integrity	✅ MD5: Verified	File Hash protection is missing.
File size	68.6 kb.	70272 bytes.

Hashes:

MD5: e75d46ffbfe9aba4dcffeb997a8452dc ✅
SHA-1: 2753a8ed0753e0a9a5cadc7b8d75e1dad7c5df6f
SHA-256: 14634bbdc6bea133d040d5cade7da4751d9a72c3af4593f322cefa5255832718
SHA-512: 7e46df718df0625ca19a2e41f7330dc9c4608b374f7f020ddc7516bf121a2a9d4da4edd0880329eaac6e87e4be6b0455523d099c7050c9f7a95fc4e46b5ad62b

Digital file signature pingsender.exe ✅

✅ This file is compatible with 32-bit Windows and can run on ✅ 64-bit Windows (via the WOW64 subsystem).

Summary of the Solution

To fix the pingsender.exe error without downloading anything, you need to disable or fix the Mozilla telemetry process that is causing the crash or high resource usage. pingsender.exe is a legitimate component of Firefox and Thunderbird used to send crash reports and telemetry data back to Mozilla.

Here are the step-by-step methods to resolve the issue natively:

Method 1: Disable Telemetry in Firefox Settings

Disabling telemetry stops pingsender.exe from running in the background.

1. Open Firefox.
2. Click the Menu button (three horizontal lines) and select Settings.
3. Click on Privacy & Security from the left panel.
4. Scroll down to the Firefox Data Collection and Use section.
5. Uncheck Allow Firefox to send technical and interaction data to Mozilla.
6. Uncheck Allow Firefox to send backlogged crash reports on your behalf.
7. Restart Firefox.

Method 2: Disable Telemetry via Advanced Configuration (about:config)

If the standard settings do not stop the error, force it off through the advanced preferences.

1. Open Firefox and type about:config in the address bar, then press Enter.
2. Click Accept the Risk and Continue.
3. In the search bar at the top, type toolkit.telemetry.enabled.
4. Double-click the preference to change its value from true to false.
5. Search for datareporting.healthreport.uploadEnabled.
6. Double-click it to change its value to false.
7. Close and reopen Firefox.

Method 3: Clear Browser Cache and Corrupted Files

Sometimes pingsender.exe crashes because the data it is trying to send is corrupted.

1. Open Firefox.
2. Press Ctrl + Shift + Delete on your keyboard to open the Clear Recent History menu.
3. Set the Time range to clear to Everything.
4. Check the boxes for Cache and Cookies.
5. Click Clear Now.

Method 4: Run a System File Check (SFC)

If pingsender.exe throws an error due to missing Windows dependencies, use the built-in Windows tool to fix it.

1. Press the Windows Key, type cmd, right-click Command Prompt, and select Run as administrator.
2. Type sfc /scannow and press Enter.
3. Wait for the scan to finish and restart your computer.

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To help pinpoint the exact cause, please let me know:

• What is the exact error message or behavior you see? (e.g., "Application Error", high CPU usage, or a missing .dll pop-up)
• Does this happen when using Firefox, Thunderbird, or when closing the application?
• What Windows version are you currently running?

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📊 Diagnostics Tool: Verify Your pingsender.exe File

Worried that the file on your PC has been modified by malware? Drop it into the form below. Our script will verify its file size, cryptographic hash (MD5/SHA-1), and check for a valid Microsoft digital signature.

Connected files:
mozglue.dll
├── WININET.dll
├── MSVCP140.dll
├── KERNEL32.dll
├── VCRUNTIME140.dll
├── api-ms-win-crt-runtime-l1-1-0.dll
├── api-ms-win-crt-stdio-l1-1-0.dll
├── api-ms-win-crt-math-l1-1-0.dll
├── api-ms-win-crt-locale-l1-1-0.dll
├── api-ms-win-crt-filesystem-l1-1-0.dll
├── api-ms-win-crt-time-l1-1-0.dll
├── api-ms-win-crt-heap-l1-1-0.dll
└── api-ms-win-crt-string-l1-1-0.dll

Mozilla Corporation